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Client Assistance Cards: Case Workers |
The course introduces
caseworkers to the role of issuing Client Assistance Cards by
interviewing clients, filling out the proper forms and
activating Client Assistance Cards via phone. The course
addresses both a disaster relief operation and a local
response.
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Client Assistance Cards: FSI Workers
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The course leads Financial
and Statistical Information Management (FSI) workers through
the Caseworker’s role of issuing Client Assistance Cards by
interviewing clients, filling out the proper forms and
activating Client Assistance Cards via phone. It then
addresses how FSI workers distribute, control and track cards
on both a disaster relief operation and during a local
response.
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Fundamentals of Staff Services
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Fundamentals of Staff
Services is an online course consisting of four separate
learning modules that reside on the Red Cross Learning
Management System (LMS). The course will familiarize
participants with the high-level responsibilities of the Staff
Services group.
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Logistics During a WMD/T Incident |
This basic level online
course is organized into four separate learning modules that
reside on the Red Cross Learning Management System (LMS). The
purpose of this course is to provide Red Cross Material
Support Services staff with the knowledge, skills and
abilities that enables them to prepare for and support Red
Cross services following a weapons of mass
destruction/terrorism (WMD/T) incident within their chapter’s
jurisdiction. |
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Preparing for and Managing a Spontaneous
Volunteer Workforce |
Preparing for and Managing a
Spontaneous Volunteer Workforce is a basic level, online
disaster course consisting of four separate modules that
reside on the Red Cross Learning Management System (LMS). The
course provides participants with the knowledge and skills
needed to prepare for and manage volunteers with no previous
Red Cross affiliation who come forward to work with the Red
Cross when a disaster threatens or occurs. |
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Client Assistance System (CAS) |
This module is designed to
introduce the Client Assistance System, its purpose and how it
works. It provides an overview of the CAS, its conventions,
elements of the system users will see on their computer
screens, and their functions. In addition, the module covers
the general workflow users should follow when using the CAS.
The module then provides users with step-by-step instructions
for logging onto the system and how to search within the
system for existing incidents, clients, and
cases assigned to a specific caseworker, or Individual
Assistance Provider (IAP). The emphasis is on day-to-day
Chapter work with Incidents, as opposed to DR-specific system
use. |
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Staff Health |
The course will familiarize
participants with the mission and services provided by the
Staff Health activity. |
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Public Affairs Overview |
Disaster Services Course Dates